Refund Policy

At Merchant Center, we are committed to providing professional, transparent, and reliable support for Google Merchant Center-related issues. This Refund Policy explains the circumstances under which refunds may be available and how approved refunds are processed.

1. Refund Eligibility

To qualify for a refund, the following conditions generally apply:

• You must provide accurate, complete, and truthful information regarding your business and Merchant Center account.
• Required account information, documentation, access, or permissions must be provided when reasonably necessary to perform the agreed service.
• You must respond to reasonable requests from our team within an appropriate timeframe.
• You must follow reasonable instructions and recommendations provided during the recovery or review process.
• You must not take actions that materially interfere with or prevent the agreed service from being completed.
• The case and associated business must not involve fraud, unlawful activity, deceptive practices, or prohibited conduct.
• The refund request must relate to the specific service and circumstances covered by the applicable service terms.

2. Refund Review and Processing

If you believe your case qualifies for a refund, please contact us using the information provided below. We may request additional information or documentation to evaluate your request.

If your case is determined to be eligible for a refund:

• Confirmation: We will notify you once refund eligibility has been reviewed and confirmed.
• Initiation: The approved refund will generally be initiated within 5 business days after eligibility is confirmed.
• Payment Method: The refund will generally be issued to the original payment method used for the purchase.
• Processing Time: The refund may take up to 21 days to appear, depending on the payment processor, bank, credit card issuer, or other financial institution.

3. Non-Eligible Cases

A refund may not be available in circumstances including, but not limited to:

• Insufficient Information: Required information, documentation, access, or cooperation is not provided.
• Failure to Respond: You do not respond to reasonable requests within an appropriate timeframe.
• Interference: Your actions materially disrupt, delay, or prevent the recovery or review process.
• Fraudulent or Illegal Activity: The account or business is associated with fraud, unlawful activity, deceptive practices, or prohibited conduct.
• Cancellation After Substantial Work: You cancel the service after substantial work has already been completed.
• Customer-Caused Issues: You make changes to the account or business that negatively affect the recovery process.
• Subsequent Suspension: A new suspension, restriction, or policy issue occurs due to actions taken after a successful recovery or resolution.

4. Partial Refunds and Cancellations

If you cancel a service before the agreed work has been completed, a partial refund may be considered based on the circumstances and the amount of work already performed.

Any applicable partial refund will be determined based on the services provided, work completed, and applicable service terms.

5. Google Merchant Center Disclaimer

Merchant Center is an independent service provider and is not affiliated with, endorsed by, sponsored by, or officially connected with Google LLC.

Google controls all final decisions regarding Merchant Center account suspensions, product approvals, account reviews, policy enforcement, verification, and account reinstatement.

While we provide professional assistance based on the information and circumstances available to us, we cannot guarantee that Google will approve a product, remove a suspension, reinstate an account, or provide any particular outcome.

Eligibility for a refund under this policy does not constitute or imply a guarantee of Google Merchant Center account reinstatement or approval.

6. Refund Disputes

If you disagree with a refund decision, you may submit a written request explaining the reason for your dispute and providing any relevant supporting information.

Our team will review the request and provide a response within a reasonable timeframe.

7. Changes to This Refund Policy

We may update or modify this Refund Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

Any updated version will be posted on this page. We encourage you to review this policy periodically.

8. Contact Us

For questions about this Refund Policy or to submit a refund request, please contact us:

Merchant Center
Email: info@merchantcenter.agency
Phone: (855) 217-6770 (Toll-Free)