Privacy Policy
Merchant Center ("we," "us," or "our") operates the website merchantcenter.agency. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our Google Merchant Center review, compliance, and account assistance services.
By accessing or using our website or services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when you contact us, submit an inquiry or review form, request assistance, make a purchase, or use our services. This information may include:
- Name
- Email address
- Phone number
- Business name and website URL
- Business, product, and advertising information
- Google Merchant Center account or case information that you choose to provide
- Suspension notices, policy-related information, or supporting documentation
- Payment and billing information, where applicable
- Any other information you voluntarily provide to us
We aim to request only the information reasonably necessary to provide, manage, and improve our services.
1.2 Automatically Collected Information
When you visit our website, certain technical and usage information may be collected automatically, which may include:
- IP address and general geographic information
- Browser type and device information
- Operating system and technical configuration
- Pages visited and time spent on the website
- Referring website, search source, or other referral information
- Website usage, navigation, and interaction data
This information may be used for website security, analytics, troubleshooting, performance monitoring, and improving the overall user experience.
2. How We Use Information
We may use the information we collect for purposes including:
- Reviewing information related to your Google Merchant Center account or case
- Identifying potential policy or compliance concerns
- Providing Merchant Center suspension and account assistance
- Communicating with you regarding your inquiry, service, or case
- Preparing or assisting with account review and appeal-related information
- Providing customer support
- Processing payments and managing transactions
- Improving our website, services, and user experience
- Monitoring website security and preventing fraud, abuse, or misuse
- Sending important service-related communications
- Complying with applicable legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information.
We may share information when reasonably necessary to operate our business, provide requested services, or comply with legal requirements, including in the following circumstances:
3.1 Service Providers
We may use trusted third-party service providers for functions such as payment processing, website hosting, analytics, communications, customer support, security, and other business operations. These providers may have access to information only as reasonably necessary to perform their services.
3.2 Authorized Case Assistance
If you request our assistance with a Google Merchant Center case, information you provide may be reviewed, used, or submitted as reasonably necessary to assist with your case, account review, or appeal. Where authorization is required, we will seek appropriate authorization before taking such action.
3.3 Legal Requirements
We may disclose information when required or permitted by applicable law, court order, government request, legal process, or when reasonably necessary to protect our legal rights, users, property, systems, or security.
3.4 Business Transfers
If our business is involved in a merger, acquisition, restructuring, financing, sale, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable privacy and legal requirements.
4. Cookies and Similar Technologies
Merchant Center may use cookies, pixels, analytics tools, and similar technologies to operate our website, understand website usage, improve functionality, analyze traffic, measure marketing performance, and enhance the user experience.
You can manage, block, or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some website features.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no website, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, communicate with you, maintain appropriate business records, process transactions, resolve disputes, prevent fraud or misuse, and comply with applicable legal obligations.
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
7. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Opt out of certain marketing communications
- Request information about how your personal information is processed
- Request data portability where applicable
- Object to or restrict certain processing activities where applicable
To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.
8. Regional Privacy Rights
Depending on where you live, you may have additional privacy rights under applicable laws, including privacy laws applicable in the European Economic Area, United Kingdom, California, and other jurisdictions.
We aim to handle personal information in accordance with applicable privacy requirements. The availability and scope of specific rights may vary depending on your location and applicable law.
9. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
10. Third-Party Websites and Services
Our website may contain links to or references to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, security, availability, content, or policies of third-party services.
We recommend reviewing the privacy policies and terms of any third-party service you access through our website before providing personal information.
11. Google Merchant Center Disclaimer
Merchant Center is an independent service provider and is not affiliated with, endorsed by, sponsored by, or officially connected with Google LLC.
Google Merchant Center is a service provided by Google. Any references to Google, Google Merchant Center, Google Ads, or other Google services on this website are used only to identify the platform or services for which assistance may be provided.
We do not control Google's account review, suspension, policy enforcement, product approval, verification, or reinstatement decisions. Accordingly, we do not guarantee account reinstatement, product approval, continued account access, or any specific outcome from Google.
12. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes to our services, website, business practices, legal requirements, or privacy practices.
Any updated version will be posted on this page with a revised effective or "Last Updated" date. Your continued use of the website after an update constitutes acknowledgment of the revised policy to the extent permitted by applicable law.
13. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Merchant Center
Email: info@merchantcenter.agency
Phone: (855) 217-6770 (Toll-Free)